Practice Information


After Hours & Emergency Contact

In an emergency, please call 000.

For urgent after hours consult you can:

  1. Attend Singleton District Hospital located on Dangar Road Singleton or phone them on 02 6571 9222  
  2. Call GP After Hours Access on 1300 130 147 

Hours: Weeknights – 5:30pm until 8am the next day

             Weekends – 12pm Saturday to 8am Monday

             Public Holidays – 24 hours

Our Mission Statement

Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care, and we aim to treat all patients with dignity and respect.

Appointment Bookings

It is the practice’s policy that for any patient requests the doctor needs to see you for an appointment. The practice is extremely busy therefore your cooperation with this is greatly appreciated.

Requests can include but not limited to the following: 

  • Scripts 
  • Referrals 
  • Forms 
  • Letters 
  • Medical certificates 
  • Pathology Forms 
  • Imaging Forms 

Option for booking appointments include:

  • Calling the practice on (02) 6571 1886
  • Visiting the practice at Shop 42/1 Gowrie Street, Singleton, NSW, 2330

Booking online using HotDoc Singleton Doctors – Book Doctors Online with HotDoc

Home Visits

We do offer home visits to patients who are too ill to attend the practice or housebound. To enquire about a home visit please call the practice. Please note that this is at the discretion of the treating doctor.

Results

Results are reviewed by the doctor in a timely manner once they are received. 

If the doctor wishes to see you, you will receive a text message from HotDoc advising that you need to make a non-urgent appointment. If you have opted out of health messages from HotDoc then you will be contacted by the practice via phone call or letter to arrange an appointment.

If the doctor wishes to see your urgently, the practice will contact you to organise an appointment as soon as possible.

Reminders

Reminders are sent out automatically 1-2 weeks before their due date by HotDoc. You will receive a text message advising you to book a reminder appointment. If you have opted out of health messages from HotDoc then you will be contacted by the practice via phone call or letter to arrange an appointment.

Feedback, Suggestions

At Singleton Doctors we strive on providing an efficient, caring and quality service to our patients. To ensure this is occurring we encourage you to give us feedback and/or suggestions. Your feedback and suggestions will assist us in improving the service we provide to you and the wider community. If you have any feedback/suggestions, you can:

  • Complete paper slip and put in the suggestion box (please note this is locked and only accessed by staff members)
  • Write us a letter
  • Send us an email 
  • Speak to your GP or Nurse
  • Speak to the Practice Manager or Office Manger
  • Speak to the reception staff

Complaints

If you have any concerns or complaints, you can express them to us in writing, phone or email. We will then attempt to resolve it in accordance with our resolution procedure. Please allow a turnaround of 30 days for us to process the complaint. 

Address to: 

Practice Manager

Shop 42/1 Gowrie Street
Singleton, NSW, 2328

Ph: 02 6571 1886

Email: singletondoctors@outlook.com.au

If you wish to lodge a complaint with a independent body outside of the practice you can do so through the NSW Health Care Complaints Commission. 

Locked Mail Bag 18

STRAWBERRY HILLS NSW 2012

Ph: (02) 9219 7444 or Toll-free: 1800 043 159

Lodge Online: https://ecomplaints.hccc.nsw.gov.au/

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